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Choose the call coverage your brokerage needs.

FastFreight Voice is the freight broker call answering service for independent desks and brokerage teams. Start with the immediate buying problem—price, setup, after-hours coverage, solo-broker focus, or team routing—and get a structured freight intake workflow with a clear human handoff.

See pricing from $349/mo Compare workflows

Quick answer

What does a freight broker answering service do?

It answers inbound carrier and shipper calls as the brokerage, captures the caller, load, lane, equipment, timing, status, and callback details the broker configures, then routes the summary to the responsible person. Pricing, negotiation, carrier selection, booking, and commitments remain under broker authority unless a separate governed workflow is approved.

See pricing from $349/month Read the category guide Talk through setup

Commercial service library

A useful page for every serious buying question.

Each page explains who it fits, what is included, what setup requires, and what remains under broker authority.

Hire call coverage

AI Answering Service for Freight Brokers

Give your brokerage a 24/7 answering layer for carrier and shipper calls, with freight-specific intake and broker-controlled routing.

See fit and setup

Front desk alternative

Virtual Receptionist for Freight Brokerages

Create a consistent brokerage-office front desk without adding another full-time shift, using configured freight intake and accountable handoffs.

See fit and setup

Phone coverage

Freight Broker Phone Answering Service

Keep your brokerage phone covered while you negotiate, source capacity, manage exceptions, and work with active customers.

See fit and setup

Night and weekend coverage

After-Hours Answering Service for Freight Brokers

Cover nights, weekends, and holidays with a freight-aware call flow that separates routine questions from service-risk exceptions.

See fit and setup

Pricing intent

Freight Broker Call Answering Pricing

See how FastFreight Voice pricing works for independent brokers and brokerage teams, starting at $349 per month.

See fit and setup

Solo broker plan

Freight Voice Agent for Solo Brokers

Protect focus and respond to more callers with a freight voice agent built for the one-person brokerage desk.

See fit and setup

Small team coverage

Freight Broker Call Answering for Small Teams

Give a lean brokerage team consistent inbound coverage and clear ownership across carriers, shippers, loads, and exceptions.

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Implementation intent

Freight Broker Call Answering Setup

Understand what it takes to launch a broker-controlled voice workflow, from greeting and intake fields to routing and test calls.

See fit and setup

What every service shares

Start narrow. Prove the handoff.

Freight-specific caller and load context
Broker-owned routing and escalation rules
Approved boundaries before live launch

FastFreight Voice starts at $349 per month. Included usage and any higher-volume plan are confirmed from your typical inbound call profile.