Executive summary
FastFreight Voice answers carrier and shipper calls as the brokerage office, captures freight-specific details, routes each structured summary to the responsible broker, and escalates approved exceptions. It is designed for independent freight brokers and brokerage teams that cannot staff every inbound call.
What is a freight voice agent?
It is an AI phone agent configured for transportation calls. Unlike voicemail or a generic receptionist, it asks freight-specific questions, converts the conversation into structured call data, and follows brokerage-defined routing and escalation rules.
How the brokerage call workflow works
- 01Answer inbound carrier and shipper calls with your brokerage-office identity.
- 02Identify the caller and capture configured load, capacity, timing, status, rate, and callback details.
- 03Route a structured summary to the responsible broker or team immediately.
- 04Escalate approved exceptions or connect the caller to a broker.
Where brokers stay in control
Information capture and routing are the safe default. Pricing, negotiation, carrier selection, booking, contractual commitments, and outbound updates should only happen when the brokerage has approved the action, supplied the rules, and defined when a broker must take over.
Best fit
Independent brokers covering freight from a single desk
Brokerage teams routing calls across customers, loads, and reps
Brokerage operations extending coverage after hours