Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Independent freight brokers and brokerage teams that need dependable inbound call coverage without turning every call into voicemail.
- What it handles
- Carrier availability and load-detail calls
- Shipper inquiries and customer requests
- Status, check-call, and appointment questions
- Urgent exceptions that need a broker
- Human boundary
- Pricing and negotiation stay with the broker unless a governed workflow is specifically approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
The buying situation
The operational problem this solves
A generic answering service can record a name and number. A freight broker answering workflow also needs to recognize the call purpose, ask for configured load details, and route the result based on how the brokerage operates.
FastFreight Voice keeps the brokerage line responsive while brokers cover freight, work with customers, and manage active loads.
Calls in scope
- Carrier availability and load-detail calls
- Shipper inquiries and customer requests
- Status, check-call, and appointment questions
- Urgent exceptions that need a broker
Details captured
- Caller identity and callback number
- Load number, lane, and equipment
- Pickup or delivery timing
- Rate, status, and exception details
Routing logic
- Route by customer or shipper account
- Route by load number or responsible rep
- Send overflow to a team queue
- Escalate configured urgent conditions
A bounded call flow
The brokerage defines the greeting, required fields, routing rules, approved responses, and the exact point where a person takes over.
- 01Identify the caller and call purpose.
- 02Capture the configured freight context.
- 03Apply the brokerage-owned routing rule.
- 04Escalate uncertainty and governed exceptions.
Operational outcomes
What changes at the broker desk
- Fewer useful calls stranded in voicemail
- More consistent freight-detail capture
- Faster context-rich broker follow-up
- A repeatable front door for the brokerage
Human authority
Where automation stops
- Pricing and negotiation stay with the broker unless a governed workflow is specifically approved.
- Carrier selection, booking, and contractual commitments require the brokerage’s defined authority.
- Ambiguous, urgent, or out-of-policy calls escalate with the captured context attached.
Questions before setup
Define the rules before the first call.
Frequently asked questions
How is this different from a generic answering service?
The workflow is configured around freight calls, structured load details, brokerage routing rules, and approved escalation conditions rather than a message-only script.
Does it answer as my brokerage?
Yes. The greeting and call flow are configured around the brokerage identity and approved language.
Can it book a carrier?
Information capture and routing are the default. Booking should only occur inside a separately configured and approved workflow with explicit broker authority.
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