Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Broker-owners and operations leaders who need a professional first response while their team is working active freight.
- What it handles
- A brokerage-specific greeting and call purpose detection
- Structured intake for new inquiries, active loads, and service issues
- Broker or team routing rules
- Approved status responses and escalation boundaries
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Your current phone coverage depends on whoever happens to be free, so callers get inconsistent answers or voicemail.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You want one recognizable front door for carrier and shipper calls.
- Your team needs calls categorized before someone takes over.
- You want to control what the receptionist can answer, capture, or escalate.
- You need coverage that works across busy periods, evenings, and weekends.
What is included
A practical first deployment.
- A brokerage-specific greeting and call purpose detection
- Structured intake for new inquiries, active loads, and service issues
- Broker or team routing rules
- Approved status responses and escalation boundaries
- A repeatable handoff record for each useful call
How launch works
Setup before automation.
- 01Choose the brokerage identity and greeting.
- 02List common caller intents and required questions.
- 03Assign owners for customers, loads, and exceptions.
- 04Review sample calls and approve the live workflow.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths