Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Independent freight brokers and brokerage teams comparing a generic answering service with a freight-specific voice workflow.
- What it handles
- Brokerage greeting and approved language
- Caller, load, lane, equipment, timing, and callback capture
- Routing by load, customer, rep, team, or schedule
- Configured escalation for urgent or out-of-policy calls
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
You are losing useful calls because the desk is already on another line, covering a load, or closed for the day.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- Your callers are primarily carriers, shippers, drivers, or freight partners.
- You want structured load and callback details instead of a name-and-number message.
- You need a human owner for urgent, ambiguous, or commercial decisions.
- You want to start with one call flow and expand only after the handoff works.
What is included
A practical first deployment.
- Brokerage greeting and approved language
- Caller, load, lane, equipment, timing, and callback capture
- Routing by load, customer, rep, team, or schedule
- Configured escalation for urgent or out-of-policy calls
- Test calls before the workflow handles live traffic
How launch works
Setup before automation.
- 01Define the calls you want covered.
- 02Choose required fields and approved responses.
- 03Map the accountable broker, queue, and escalation path.
- 04Run test calls and refine the handoff before launch.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths