Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Broker-owners who want a clear starting price and a realistic view of what changes the final plan.
- What it handles
- Starting price of $349 per month
- Workflow scoping around your inbound call profile
- Configured greeting, intake, routing, and escalation
- Test calls and launch review
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
You are comparing the cost of reliable call coverage with missed opportunities, fragmented callbacks, or another staffed shift.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You want a starting point before speaking with sales.
- You understand included usage depends on call volume and workflow.
- You want the first purchase to solve one measurable coverage problem.
- You need pricing language that does not imply unlimited usage.
What is included
A practical first deployment.
- Starting price of $349 per month
- Workflow scoping around your inbound call profile
- Configured greeting, intake, routing, and escalation
- Test calls and launch review
- A path to higher-volume coverage when needed
How launch works
Setup before automation.
- 01Share your typical call volume and coverage windows.
- 02Identify the first call types to include.
- 03Confirm destinations and escalation rules.
- 04Review the final included usage before launch.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Is usage unlimited?
Do not assume unlimited usage. Included usage is confirmed during setup based on the selected plan and call profile.
Related buying paths