Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Brokerages that need dependable off-hours coverage without waking an on-call person for every routine call.
- What it handles
- After-hours greeting and schedule logic
- Status and appointment intake
- Configured approved responses
- Urgency classification and on-call escalation
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
A shipment does not stop at five o’clock, but your team cannot treat every after-hours call as an emergency.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You have defined on-call ownership or a morning callback queue.
- You receive status, appointment, and exception calls outside staffed hours.
- You want approved answers instead of improvisation.
- You need a record of what happened overnight.
What is included
A practical first deployment.
- After-hours greeting and schedule logic
- Status and appointment intake
- Configured approved responses
- Urgency classification and on-call escalation
- Morning handoff summaries with call context
How launch works
Setup before automation.
- 01Define staffed and unstaffed windows.
- 02Create routine versus urgent call rules.
- 03Assign the on-call destination.
- 04Test night and weekend scenarios before launch.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths