Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Solo brokers and lean desks that need an accountable answer to inbound calls without hiring for every coverage window.
- What it handles
- Always-available call answering
- Freight-specific caller and load questions
- Priority and urgency capture
- Callback queue or direct escalation
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
The next call arrives at the exact moment you are already doing revenue-producing or service-critical work.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You need coverage for a single broker desk or a small team.
- You want calls summarized for callback instead of transferred blindly.
- You need to decide which events deserve an immediate interruption.
- You prefer a measured starting workflow over a broad automation project.
What is included
A practical first deployment.
- Always-available call answering
- Freight-specific caller and load questions
- Priority and urgency capture
- Callback queue or direct escalation
- Monthly workflow review based on real call patterns
How launch works
Setup before automation.
- 01Select your first call types.
- 02Set the “interrupt me now” rules.
- 03Choose your callback destination.
- 04Launch with a small test group of calls.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths