Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Independent brokers who are simultaneously selling, sourcing, dispatching, and managing active shipments.
- What it handles
- Solo-broker greeting and identity
- Carrier and shipper call intake
- Priority callback queue
- Urgent escalation to the broker
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Every unanswered call competes directly with the work that keeps your book of business moving.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You want one accountable summary instead of scattered voicemail.
- You need to choose which events can wait for callback.
- You want a brokerage-office experience without hiring a full-time receptionist.
- You are ready to start with a narrow, testable call flow.
What is included
A practical first deployment.
- Solo-broker greeting and identity
- Carrier and shipper call intake
- Priority callback queue
- Urgent escalation to the broker
- Starting plan from $349 per month
How launch works
Setup before automation.
- 01Pick the calls you want handled first.
- 02Define your personal availability and escalation rules.
- 03Choose how summaries reach you.
- 04Approve test calls before opening the line.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths