Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Brokerages ready to move from interest to a defined launch plan with clear responsibilities and boundaries.
- What it handles
- Call-flow scoping
- Greeting and approved language
- Required freight fields
- Routing and escalation design
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
You do not need another generic demo—you need to know what must be configured before the first live call.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You can name the first call types to cover.
- You have a broker or team owner for escalations.
- You want to keep the first launch bounded.
- You are willing to test the workflow against real call scenarios.
What is included
A practical first deployment.
- Call-flow scoping
- Greeting and approved language
- Required freight fields
- Routing and escalation design
- Test-call review before launch
How launch works
Setup before automation.
- 01Inventory common call types and examples.
- 02Choose required fields and approved answers.
- 03Map people, queues, and escalation windows.
- 04Run test calls and approve the handoff.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths