Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Small brokerages where calls move between a few reps but no one wants to own a shared voicemail queue.
- What it handles
- Team greeting and caller intent capture
- Routing by load, customer, rep, or queue
- Unmatched-call fallback
- Escalation schedules and exception rules
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Your team is large enough to need routing, but small enough that every missed call still lands on someone’s plate.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You need routing by rep, customer, load, or team.
- You want a fallback for calls that do not match a route.
- You need consistent intake across shifts or shared coverage.
- You want a practical first workflow before deeper automation.
What is included
A practical first deployment.
- Team greeting and caller intent capture
- Routing by load, customer, rep, or queue
- Unmatched-call fallback
- Escalation schedules and exception rules
- Shared context for handoffs
How launch works
Setup before automation.
- 01Map reps, queues, and working windows.
- 02Define routing fields and fallbacks.
- 03Set escalation ownership.
- 04Test matched and unmatched calls with the team.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths