Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Freight brokerage teams that need better operating leverage but are not ready to hand commercial authority to an unmanaged bot.
- What it handles
- A shared brokerage identity across configured agent roles
- Call-purpose detection and freight-context capture
- Routing by customer, load, rep, schedule, or urgency
- Approved status responses and escalation boundaries
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Calls and updates keep interrupting active freight work, yet every interaction still needs context and a clear owner.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You need after-hours or overflow coverage.
- You want structured data instead of voicemail and scattered notes.
- You need different roles for carrier, shipper, status, and exception calls.
- You want to add automation in measured stages with broker approval.
What is included
A practical first deployment.
- A shared brokerage identity across configured agent roles
- Call-purpose detection and freight-context capture
- Routing by customer, load, rep, schedule, or urgency
- Approved status responses and escalation boundaries
- A path from one coverage gap to a coordinated agent team
How launch works
Setup before automation.
- 01Select the first coverage gap.
- 02Define the shared greeting and approved language.
- 03Assign role-specific destinations and escalation rules.
- 04Test the workflow before live traffic.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths