Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Broker-owners and operations leaders comparing freight automation platforms that can improve coverage without removing broker judgment.
- What it handles
- The Front Desk for carrier and shipper call intake
- Structured capture for lane, equipment, timing, load, and caller context
- Routing to the right broker, rep, queue, or escalation path
- Specialist agent roles added around approved workflows
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Your team is losing time to repetitive intake, status calls, and manual routing while higher-value decisions still need a broker.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You want to automate a defined workflow before attempting a broad transformation.
- Your brokerage needs call, email, or status information routed to accountable owners.
- You require approval rules and an audit-friendly handoff.
- You want to build an AI agent team around the operation you already run.
What is included
A practical first deployment.
- The Front Desk for carrier and shipper call intake
- Structured capture for lane, equipment, timing, load, and caller context
- Routing to the right broker, rep, queue, or escalation path
- Specialist agent roles added around approved workflows
- Launch review using real call scenarios
How launch works
Setup before automation.
- 01Choose the first repetitive workflow to remove.
- 02Define what the agent may answer, capture, route, or escalate.
- 03Map the human owner for each handoff.
- 04Review scope and included usage before launch.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Does this replace our TMS?
No. FastFreight Voice is a controlled execution layer for approved call and workflow tasks. Your TMS remains the system of record unless a separate integration and workflow are explicitly scoped.
Related buying paths