Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Freight brokers and brokerage teams researching transportation answering services who need freight-specific intake and an accountable broker handoff.
- What it handles
- Transportation-specific greeting and call-purpose capture
- Caller, shipment, timing, status, and callback details
- Routing to the responsible team or operator
- Urgency classification and approved escalation
- Human boundary
- Information capture and routing are the default; pricing, negotiation, booking, commitments, and exceptions stay with the brokerage unless separately governed and approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
Why people buy this
Your phone line is busy when drivers, carriers, shippers, or customers need a fast first response.
The first version should solve one clear coverage problem, create an accountable handoff, and give the brokerage evidence to decide what to expand next.
Is this a fit?
Built for a defined buying situation.
- You need more than a generic name-and-number message.
- Your operation can define required caller and shipment details.
- You have a person or team responsible for escalations.
- You want to start with a controlled call flow and expand after review.
What is included
A practical first deployment.
- Transportation-specific greeting and call-purpose capture
- Caller, shipment, timing, status, and callback details
- Routing to the responsible team or operator
- Urgency classification and approved escalation
- Brokerage-first freight workflows when your operation is a freight brokerage
How launch works
Setup before automation.
- 01Identify your most valuable inbound call types.
- 02Set required fields and approved responses.
- 03Map destinations and urgent-call ownership.
- 04Run test calls before launch.
Before you buy
Straight answers for the decision.
Frequently asked questions
How much does FastFreight Voice cost?
Plans start at $349 per month. Included usage and any higher-volume plan are confirmed from the brokerage’s typical inbound call profile before launch.
Will it replace my brokers?
No. The default workflow captures caller and freight context, routes the summary, and escalates governed exceptions so brokers can spend more time on decisions that require judgment.
Can I keep my existing phone number?
Yes. Most brokerages forward unanswered, busy, or after-hours calls to FastFreight Voice. A dedicated number can also be used when that better fits the operation.
Related buying paths