Answer at a glance
A broker-controlled call coverage workflow.
- Best for
- Independent brokers who are the sales desk, carrier desk, and operations desk at the same time.
- What it handles
- Carrier calls while sourcing capacity
- Shipper calls while managing another load
- Status calls during negotiations
- After-hours calls when the desk is closed
- Human boundary
- Pricing and negotiation stay with the broker unless a governed workflow is specifically approved.
- Starting point
- Plans start at $349/month; included usage is confirmed during setup.
The buying situation
The operational problem this solves
A solo broker cannot pause one live conversation to answer every other call. The practical goal is not to automate the broker’s judgment; it is to make sure the next caller leaves structured, actionable context.
FastFreight Voice gives an independent broker a consistent brokerage-office front line starting at $349 per month.
Calls in scope
- Carrier calls while sourcing capacity
- Shipper calls while managing another load
- Status calls during negotiations
- After-hours calls when the desk is closed
Details captured
- Who called and why
- Which load, lane, or customer is involved
- Timing, availability, and requested action
- Whether the issue meets an escalation rule
Routing logic
- Send one structured summary to the broker
- Separate immediate exceptions from callback items
- Group context around the relevant load
- Follow the broker’s availability rules
A bounded call flow
The brokerage defines the greeting, required fields, routing rules, approved responses, and the exact point where a person takes over.
- 01Identify the caller and call purpose.
- 02Capture the configured freight context.
- 03Apply the brokerage-owned routing rule.
- 04Escalate uncertainty and governed exceptions.
Operational outcomes
What changes at the broker desk
- A responsive brokerage identity
- Fewer fragmented voicemail messages
- A clearer callback queue
- More protected focus during live work
Human authority
Where automation stops
- Pricing and negotiation stay with the broker unless a governed workflow is specifically approved.
- Carrier selection, booking, and contractual commitments require the brokerage’s defined authority.
- Ambiguous, urgent, or out-of-policy calls escalate with the captured context attached.
Questions before setup
Define the rules before the first call.
Frequently asked questions
Is FastFreight Voice only for large brokerages?
No. It is designed for independent brokers as well as multi-rep brokerage teams.
What does pricing start at?
FastFreight Voice starts at $349 per month. Included usage and configuration are confirmed during setup.
Can I define which calls interrupt me?
Yes. Escalation and routing rules are configured around the broker’s approved conditions.
Related solutions