Human-in-the-loop is a control pattern that requires a person to review, approve, correct, or take over an AI agent’s work at defined points in a workflow.
Where people stay involved
Freight teams commonly require approval for unusual rates, unknown carriers, service-risk exceptions, incomplete documents, customer commitments, or any action outside a configured policy. The agent should package the context so the reviewer can decide quickly.
Related terms
AI Agent
An AI agent is software that observes operational context, chooses actions, and uses connected tools to complete a defined goal within rules, authority limits, and human approval requirements.
Workflow Guardrail
A workflow guardrail is an explicit rule that limits what an AI agent may decide or do, defines required evidence, and determines when work must pause or escalate to a person.
Automate this workflow
Freight Exception Email Triage Automation for Freight Brokers
Scan the brokerage inbox continuously and escalate only the emails that need action.
Automated Proof-of-Delivery Processing for Freight Brokers
Capture, read, and file every proof of delivery automatically so billing never waits on paperwork.
Carrier Invoice Audit Automation for Freight Brokers
Audit every carrier invoice against the rate con and accessorials automatically.
Never miss the next freight call.
FastFreight Voice answers as your brokerage office, captures structured freight details, and routes the summary to the right broker while the opportunity is live.