AI Freight Quoting Automation for LTL Freight

Answer customer rate requests in seconds with data-backed quotes inside your pricing rules. Built for how LTL freight actually moves. This is exactly the kind of high-volume, rules-based work that a purpose-built AI agent handles better than a busy desk — and it’s what FastFreight’s Booking Agent was built to do.

The problem with manual freight quoting

Quotes sit in an inbox while a rep is busy, and slow responses lose freight to whichever broker replies first — but rushing them erodes margin. LTL adds class, dimension, and multi-stop complexity that multiplies the manual touches per shipment.

How the agentic workflow runs

The Booking Agent is the primary actor, but it does not operate in isolation. A load event, inbox message, status change, or scheduled check triggers the workflow; the agent reads context from DAT, Office 365, and Your TMS, applies your operating rules, and hands exceptions or high-impact decisions to a person.

1. 1Reads the quote request and identifies the lane, equipment, and timing.
2. 2Prices it against live market data and your margin rules for that lane.
3. 3Sends a data-backed quote to the customer within your approved bands.
4. 4Escalates unusual or high-value requests to a rep with the pricing rationale.

What you get

• Respond to quote requests in seconds, not hours
• Win more freight by being first with a credible number
• Hold pricing discipline on every lane automatically

The point of automating freight quoting is not to replace your reps — it is to hand the repetitive, rules-based portion to the Booking Agent so your people spend their time on relationships, negotiation, and the exceptions that actually need judgment.

Works with your existing stack

No rip-and-replace. This automation connects to DAT, Office 365, and Your TMS and layers onto the tools your team uses today, so freight quoting improves without a migration project.

How FastFreight implements this workflow

1. 1Map the current freight quoting SOP, including triggers, decisions, handoffs, and exception paths.
2. 2Connect DAT, Office 365, and Your TMS and identify the source of truth for every required field.
3. 3Configure authority limits, service rules, escalation thresholds, and human approval points for the Booking Agent.
4. 4Launch on a controlled set of live freight, review the audit trail, and compare outcomes with the current process.
5. 5Tune the workflow and expand coverage only after the agent consistently performs inside the approved guardrails.

FastFreight provides both the agent platform and the implementation work. Dispatchers, carriers, and brokers supply the operating knowledge; our team translates it into a connected, governed workflow and continuously improves it as the operation changes.